Part D Exercises

1.Fill in the blanks.

1) A: Good afternoon.________________（见到您很高兴）, sir.

B: Nice to meet you, too.

A: ______________________（我能帮忙吗）?

B: Can I remit money here?

A: _______________（当然可以）, please!

2) A: ____________________（要我为您效劳吗）, sir?

B: Yes, I want to withdraw money.

A: ________________（没问题）.Please wait a moment.Here is your money.

B: _______________（非常感谢）.

A:________________（不用谢）.

2.Make a conversation orally with the information given below.

Imagine you are a clerk of a bank, there is a customer who wants to know something about safe deposit box.You should:

1) to greet your customer

2) to ask your customer to repeat what he said

3) to answer your customer’s question

3.Read the following article and answer questions.

Citibank is part of Citigroup Inc., the largest financial service organization in the United States, as ranked by size of assets.The formation of Citigroup in 1998 created a new model of financial services organization to serve its clients’ financial needs.Citibank itself has more than 1,100 branches in 42 countries and prides itself on providing and expanding technological resources for its customers.

Citigroup seeks committed employees in its wide range of businesses and offers a full range of benefits and employee programs.Two-thirds of Citigroup employees own stock in the corporation, which believes that employee ownership is a key to employee commitment and customer service.

1) Would you prefer to work for a large banking corporation or a small local bank? Why?

2) Why does stock ownership by employees encourage better performance and customer service?